I bought a sony xperia u smartphone from nearest sony centre on 1st august 2012 for rs.16,000 . I paid about rs ,000 extra from the market rate and bought the piece from sony centre just to ensure that I get a problem free handset but I was wrong . Just after two months of affectionate usage , the phone and its company showed its original character . The touch screen showed a problem and wasnt working well . The left side of the screen was not functionally . The letters like 'q' , 'a' which are on the left side on the keypad are not at all working . The whole touch screen is badly affected without any external factors or damage to the piece . When I visited the service centre of sony , they just asked me to submit my handset for 12 days without even knowing my problem and checking even when I was ready to wait there . Even this was not the end , when I asked for the replacement handset as I cannot manage without a cell phone for 12 long days , all I got was a unpolite 'no' and rejection . The official there was also rude and DID not wanted to listen to me . I had a image of sony as the leading brand striving for customer satisfaction with great technology but I think I was daydreaming . If I knew this will be the result , I would never had purchased a sony product . I mean is the standard so low that the phone stopped working normally . This issue is not only with me but with many of my friends using xperia smartphones . Really depressed with such unfriendly customer support . But now enough of company's unfair behaviour .